Customers wish to use their banking 24/7, this demand is effortlessly satisfied via mobile banking. However, while mobile banking allows for things such as transactions to be done around the clock, what about things such as customer support? This is where AI comes to the rescue. With its predictive capabilities, AI can enhance mobile banking for a better user experience.
AI is able to provide customers with plans for their futures, for example if a customer was purchasing an expensive item, the app can budget for them for future expenses.